PubSub+ Cloud including the PubSub+ Event Portal organizes its products and features to belong to one of the following launch stages: Preview, Early Access, Beta, General Availability (GA), Deprecated. Access to features in certain release stages will either be provided automatically after system upgrades, or special requests may have to be made to your Customer Success representative. For details on the meaning of each release stage please see below.
There is no requirement that a feature should go through every launch stage.
Preview features are limited-availability features where designs are not yet completed or cleared for more widespread use. Our focus for preview features is to generate interest, elicit requirement discussion, and gather feedback from a limited set of customers. Typically, preview feature participation is by invitation or opt-in. No SLAs are provided, and there are no technical support obligations. However, preview features are generally suitable for use in test environments.
Early-access features are limited to a closed group of testers for a limited subset of feature launches. Participation is optional or by invitation and may require signing a pre-general-availability agreement, including confidentiality provisions. These features may be unstable, change in backward-incompatible ways, and are not guaranteed to be released. There are no SLAs provided and no technical support obligations. Early-access feature releases are rare and focus on validating new product capabilities.
At beta, products or features are ready for broader customer testing and use. Betas are often publicly announced. There are no SLAs or technical support obligations in a beta release unless otherwise specified in product terms or the terms of a particular beta program. Products will be complete from a feature perspective, but may have some outstanding open issues.
General availability products and features are open to all customers, covered by our SLAs, and are ready for production use.
Deprecated features are scheduled to be shut down and removed. Deprecation, shutdown, or removal timelines will be well communicated, and customers are encouraged to contact support if deprecation will have an impact on their business.
Above stages are specific to our SaaS application. For the detail on our software and hardware broker products, see the Solace product lifecycle.