About Solly AI

Solly AI is an Early Access feature for interacting with the Solace documentation.

Solly AI is an interface that uses generative AI to answer Solace product-related questions. You can use Solly AI as a complement to our on-site Search to find answers about Solace products. Before you use Solly AI, ensure that you review our Disclaimer. It's important to remember that answers generated by AI can be wrong. Always check the source pages where the answer came from.

Solly AI uses the latest documentation set available from this website. If you are looking for information about past versions of the product, Solly AI cannot provide you information about what has changed, nor information about past documentation sets.

Using Solly AI

To use Solly AI, type a question in the Write your question box near the bottom of the page and click Send .

You can enter questions such as:

• What are the default SEMP ports for an appliance event broker?
• How do you configure distributed tracing in Solace Cloud?

You can then ask follow-up questions during your conversation to refine the answers. When you are ready to start a new conversation about a different topic, click Start a New Conversation.

Tips for Using Solly AI

The following tips help you have an optimal experience using Solly AI:

• If it's unclear which event broker you would like instructions for, Solly AI responds with a question to clarify the event broker type. You can provide one of the following responses to help Solly AI give you a better answer:

  • appliances, for appliance event brokers

  • software, for software event brokers

  • cloud, for event broker services.

  To help Solly AI to understand your question better, include the type of event broker as part of your question.

• Solly AI remembers questions asked in your current conversation, allowing you to ask follow-up questions to refine the answers. Questions are remembered to build more context to generate a response. If you want to start a new set of questions, we recommend that you click Start a New Conversation so that Solly AI doesn't confuse your new question with previously asked questions.

• Always go to the source of the information on the Solace documentation site to verify the facts, especially if you are following procedures. Responses from Solly AI return direct links to the source of the information.

• Never provide sensitive information to Solly AI. As mentioned in our Disclaimer, conversations and logs may be stored and reviewed.

• Ask specific questions for more accurate and useful answers. Broad, open-ended questions often do not provide useful answers.

• Solly AI is designed to help you with questions about Solace products. Solly AI might misunderstand your questions or answer unrelated questions. If this happens, try rephrasing your question or providing more context. If it answers unrelated questions, let us know so that Solly AI can be improved. 

• Do not put presumptions into your question, especially if you are uncertain about the information. Generative AI technology, including Solly AI, is designed to be helpful and avoids directly contradicting users. As a result, it attempts to provide an answer, even when it's unsure about a topic, which can lead to plausible-sounding but often incorrect responses. Please ensure that you have reviewed our Disclaimer about this Early Access feature.

  For example, the question "Can you tell me how to change ABC port on a Solace event broker?" might not trigger recognition that the ABC port is unsupported. As a result, Solly AI might provide a response describing how to change the ABC port. Instead, you can ask, "Do event brokers support the ABC port?" and the response would more likely clarify that the ABC port is not supported, avoiding a misleading and irrelevant answer about how to change it.

Using Saved Chats

The Saved Chats feature allows you to keep a record of your previous conversations with Solly AI for easy reference and follow-up. You can view, rename, and delete your saved chats from the sidebar.

The Saved chats are stored locally in your browser and are available only on the device and browser where they were created. If you clear your browser data or access Solly AI from a different browser or device, your saved chats do not appear.

Your conversations and system logs may be collected and reviewed by Solace for troubleshooting and performance improvement purposes. Do not share sensitive, confidential, or personal information when you use Solly AI. For more information, see our Disclaimer.

• Saving and Accessing Chats—Each conversation is automatically saved in your browser. You can access your saved chats from the Saved Chats tab in the sidebar. Clicking a chat reloads that conversation.
• Renaming Chats—Click More Actions next to the chat you want to rename, and then select Rename. Enter a new name (maximum 50 characters), and click OK.
• Deleting Chats—Click More Actionsnext to the chat you want to delete, and then select Delete. When prompted, confirm the deletion. Deleted chats cannot be recovered.

Using Frequently Asked Questions

The Frequently Asked Questions (FAQ) provides quick access to answers to common questions about Solace products. The questions are based on topics frequently asked by users. To use the FAQ, open the FAQ tab in the sidebar and select a question.

When you click an FAQ, a saved chat is automatically created for you. You can use the FAQ as a starting point and continue the conversation in the saved chat. You can rename the saved conversation to make it easier to find. If you don't want to keep the saved chat, delete the conversation from your Saved Chats.

Providing Feedback for Solly AI

Solly AI is still learning and can make mistakes. Your feedback is valuable to help us make it better. Click Provide Feedback, located in the bottom-right corner of the page on the Solace documentation website, to send us feedback about Solly AI. Please, include the following information in the Description field:

• The question that you entered.
• What you were looking for at the time and whether it was specific information for an appliance event broker, a software event broker, or an event broker service.
• The issue you had.
• A copy of the conversation with Solly AI.